Gaurab Kumar Nandi

Global Business & Technology Leader
IT Application & Product, Cloud AI & Digital Transformation

Solving delivery & operational challenges

Advisory | Consultancy | Fractional | Full-time Leadership

Typical challenges I address

Leadership & Transformation

  • Technology leadership transition
  • Scaling engineering/delivery organization
  • Establishing operating models
  • Stabilizing troubled operations
  • Transformation planning & execution

Delivery & Execution

  • Delivery slippage
  • SLA/KPI deterioration
  • High incident volume
  • Customer escalations
  • Delivery unpredictability

Operational Performance

  • High operating cost
  • Inefficient processes
  • Poor organization culture
  • Productivity challenges
  • Lack of management visibility

Technology & Engineering

  • Organization restructuring
  • Product/platform engineering challenges
  • Technology modernization
  • Cloud transformation
  • Application & product engineering operations

How can I engage

Advisory

Strategic and operational advisory for CEOs, founders, and technology leaders

Consulting

Focused diagnostic and transformation engagement

Fractional Leadership

Experienced leadership without the commitment of full-time executive

Full-time Leadership

Open to senior leadership opportunities

Credentials

Leadership

Global Business Operation and Technology Transformation Leader with 24+ years' progressive leadership experience in engineering, delivery, operations, and AI adoption & transformation, delivering large-scale IT programs across BIG4, global IT Services, and fast growing US product firms spanning Americas, EMEA, and APAC

Industries Served

Improved margin, stabilized operations, scaled GCC, and delivered multi-million-dollar portfolios across diverse industries including BFS, ERP, Supply Chain Management, Manufacturing, Retail, US Healthcare, Digital Governance, Digital Marketing, Education, Metals/Mining, and Fertilizer

Impacted Fortune-500 Clients

Delivered multi-million-dollar AI-driven digital transformation programs - IT ADMS, product development & engineering, support, and managed services to Fortune-500 clients including JPMorgan Chase, Bank of Ireland, ABSA, BHP Billiton, California (US) State Government, ADvTECH, and Boeing.

Business, Finance & P&L

Strategically planned and executed client engagement, delivery, engineering, cloud operation, GCC scaling, operations, support, continuous improvement, and cross-functional collaboration, optimizing operating model, cost structure, and improving revenue, profitability, and growth.

Client, Stakeholder & Vendor

Managed client relationship, expectation, escalation, and QBR. Developed business opportunities. Improved CSAT & NPS. Handled cross-functional collaboration, conflicts and priorities with internal and external stakeholders. Evaluated and transformed vendor ecosystem.

Delivery & Operation

Delivered B2B/C platform and product roadmaps following Fixed-Price and Time & Material (T&M) contracts, and Agile/SAFe methodology, and off-shore/on-site business models. Handled risk/issue; stabilized SOP; managed communication, cross/up selling, and RFP/RFQ/SOW; driven OKR.

GCC Scaling & Leadership

Scaled GCC; built and managed globally dispersed international multi-cultural teams of managers, architects and engineers; developed capability, improved productivity; managed performance/KPI, capacity planning, and succession planning; improved ESAT.

Hands-on Leadership - Cloud AI & Digital Transformation

Hands-on Cloud native (AWS, GCP, Azure), application & product development (C/C++, Java, Cobol), RDBMS, microservices, middleware, legacy (IBM Mainframe). Led AI adoption and transformation. Modernized platforms. Optimized cloud cost. Improved platform reliability, scalability and availability.

Engineering and Support

Led AI-driven architecture and engineering practices of SaaS and legacy platforms, ADMS, product development & engineering, and modernization. Delivered AI-led support; conducted PIR, RCA and incident trend analysis; driven continuous service improvement.

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