delivery & operational challenges of IT ADMS, product development & engineering, service management, modernization, integration, migration, and managed services
ADDRESSING
challenges including cost overrun, delivery bottlenecks, escalations, platform unreliability, SLA breach, rising incidents,
poor productivity, scope creep, and requirement gaps
APPLYING
strategic planning, process optimization, cost optimization, Root Cause Analysis, Incident Trend Analysis, quality engineering, and AI adoption & transformation
Advisory & Consultancy Services
Operating Model and Delivery Transformation
assess operating and delivery models, identify scope of improvements and design future-state models defining transformation levers across global delivery ecosystem
Cost, Margin and Financial Diagnostics & Optimization
Client, Stakeholder and Vendor Assessment & Engagement
assess and evaluate engagement model and vendor ecosystem, identify client account growth opportunities, and recommend improved engagement model
GCC & Organization Effectiveness and Build-out
assess and evaluate organization framework, review appraisal system, and recommend optimized organization restructuring roadmap
Platform and Cloud Operation Review & Recommendation
assess and evaluate platform stability and cloud operating model, identify improvement opportunities and recommend optimized operating model roadmap
IT, AI, and Digital Transformation Srvice Excellence
assess maturity of ADMS, product development & engineering processes, evaluate service stability, identify AI use cases and feasibility, process gaps, and define AI transformation roadmap for continuous service improvement
Credentials
Leadership
Global Business Operation and Technology Transformation Leader with 24+ years' progressive leadership experience in engineering, delivery, operations, and AI adoption & transformation, delivering large-scale IT programs across BIG4, global IT Services, and fast growing US product firms spanning Americas, EMEA, and APAC
Industries Served
Improved margin, stabilized operations, scaled GCC, and delivered multi-million-dollar portfolios across diverse industries including BFS, ERP, Supply Chain Management, Manufacturing, Retail, US Healthcare, Digital Governance, Digital Marketing, Education, Metals/Mining, and Fertilizer
Impacted Fortune-500 Clients
Delivered multi-million-dollar AI-driven digital transformation programs - IT ADMS, product development & engineering, support, and managed services to Fortune-500 clients including JPMorgan Chase, Bank of Ireland, ABSA, BHP Billiton, California (US) State Government, ADvTECH, and Boeing.
Business, Finance & P&L
Strategically planned and executed client engagement, delivery, engineering, cloud operation, GCC scaling, operations, support, continuous improvement, and cross-functional collaboration, optimizing operating model, cost structure, and improving revenue, profitability, and growth.
Client, Stakeholder & Vendor
Managed client relationship, expectation, escalation, and QBR. Developed business opportunities. Improved CSAT & NPS. Handled cross-functional collaboration, conflicts and priorities with internal and external stakeholders. Evaluated and transformed vendor ecosystem.
Delivery & Operation
Delivered B2B/C platform and product roadmaps following Fixed-Price and Time & Material (T&M) contracts, and Agile/SAFe methodology, and off-shore/on-site business models. Handled risk/issue; stabilized SOP; managed communication, cross/up selling, and RFP/RFQ/SOW; driven OKR.
GCC Scaling & Leadership
Scaled GCC; built and managed globally dispersed international multi-cultural teams of managers, architects and engineers; developed capability, improved productivity; managed performance/KPI, capacity planning, and succession planning; improved ESAT.
Hands-on Leadership - Cloud AI & Digital Transformation
Hands-on Cloud native (AWS, GCP, Azure), application & product development (C/C++, Java, Cobol), RDBMS, microservices, middleware, legacy (IBM Mainframe). Led AI adoption and transformation. Modernized platforms. Optimized cloud cost. Improved platform reliability, scalability and availability.
Engineering and Support
Led AI-driven architecture and engineering practices of SaaS and legacy platforms, ADMS, product development & engineering, and modernization. Delivered AI-led support; conducted PIR, RCA and incident trend analysis; driven continuous service improvement.