Diversified and Global Experience

Experience

  • Total Experience – 24 Years
  • Delivery Management – 15 Years
  • Client Management – 15 Years
  • Operations and P&L – 15 Years
  • Served Global Clients – 21 Years
  • Worked for US MNCs – 16 Years
  • Hands-on Developer – 15 Years
  • IT Services – 14 Years
  • IT Product – 10 Years
  • Agile / Scrum / SAFe – 15 Years

Delivery Management

  • Client Management
  • Pre-sales Support
  • Engineering Management
  • Cloud Infra Management
  • Support & Service Management
  • Quality Management
  • DevOps Management
  • Program Management
  • Operations Management
  • People/Org Management
  • Financial/P&L Management
  • Stakeholder Management

Programs / Scope

  • Application Development and Management (ADM)
  • Application Management Services (AMS)
  • Re-engineering
  • Product Development & Engineering (PDE)
  • Cloud Infra Management
  • Digital Transformation
  • Modernization
  • Production Support
  • Service Management

Industries

  • Banking and Financial Services and Insurance (BFS) / FinTech
  • Education / EduTech
  • ERP/SCM (Supply Chain Management)
  • Manufacturing & Retail
  • Healthcare
  • Digital Marketing / MarTech
  • Government / GovTech
  • Chemicals / Paints
  • Mining

Global Clients

  • JP Morgan Chase
  • Bank of Ireland
  • ABSA Bank
  • BHP Billiton
  • California State Govt. (US)
  • ADvTECH
  • Stellenbosch University
  • False Bay College
  • University of Western Cape

Employments

  • Accenture
  • Deloitte
  • NTT Data
  • TCS
  • LSI Logic
  • Blue Yonder (JDA)
  • Anetriad (True Influence)
  • Edifecs

Geographies

  • USA
  • UK
  • Ireland
  • South Africa (Johannesburg)
  • Australia
  • Singapore

Stakeholders

  • Clients
  • Sales & Marketing
  • Solution Architect
  • Product Management
  • Finance
  • HR / Recruitment
  • Implementation
  • Customer Success

Technologies

  • Cloud – AWS, EC2, RedShift, Azure, GCP, BigQuery
  • Web Technologies – Java, J2SE, J2EE, Spring, Hibernate
  • Unix, C, C++, Cobol
  • SCO, HPUX, AIX, Solaris, Linux
  • Windows, VC++
  • RDBMS – Oracle, Sybase, MSSQL, MySQL
  • IBM Mainframe – MVS, DB2, IMS, Cobol
  • Middleware – Tuxedo, MQ Series, Active MQ, RabbitMQ

Architectures

  • Model View Controller (MVC)
  • Service Oriented Architecture (SOA)
  • REST API
  • n-Tier Client/Server
  • Publish/Subscribe
  • Request/Response
  • Event Broker
  • Distributed Computing
  • Microservices
  • Containerization
  • Hybrid Multitenancy

Methodologies

  • Agile/SAFe
  • Scrum
  • Kanban
  • Iterative
  • Prototype
  • Waterfall
  • Spiral

Delivery Management

Client Management

  • Escalation Management
  • Conflict/Priority Management
  • Account Mining
  • Relationship
  • Collaboration
  • Communication
  • CSAT

Business Models

  • Fixed Price
  • Time & Material
  • Off-shore/On-site
  • 100% Off-shore
  • Follow-The-Sun
  • B2B
  • B2C

Stakeholder Management

  • Pre-sales Support
  • Estimation PoC RFP RFQ
  • Priorities Conflicts
  • Challenges
  • Collaboration
  • Communication

Program & Process Management

  • Program Strategy Planning Execution
  • Process Establishment
  • Hybrid Agile/SAFe
  • Productivity Efficiency Quality
  • Risks/Issues Management
  • OKR

Financial / P&L Management

  • Budget Management
  • Resource Utilization (h/w, s/w, HR)
  • Operational Cost Reduction
  • Higher Profitability

People Management

  • Global Multicultural Teams
  • Managers Architects Analysts
  • Engineers Testers
  • Hiring Training Retention
  • Appraisal KPI ESAT

Business Services

  • Root Cause Analysis (RCA)
  • Business Planning
  • Financial Planning
  • Financial Statement
  • Business Strategy
  • Technology Strategy

Engineering/Technology Management

Digital Transformation

  • Consultancy
  • Assessment
  • Solutioning
  • Business Process Automation
  • IT Application / Product Services
  • Cloud / Infra Services

IT Modernization

  • Consultancy
  • Assessment
  • Solutioning
  • Application and Product Modernization
  • Re-engineering
  • Cloud Migration

Engineering Management

  • Roadmap Management
  • Architecture / Design Strategy
  • Development Strategy
  • Standards, Guidelines, Practices
  • Application Security Measures

Cloud/Infra & DevOps Management

  • Infrastructure Strategy
  • Cloud Management
  • Cloud Cost Optimization
  • Cloud-to-Cloud Migration
  • Hybrid Multitenancy
  • Distributed Deployment
  • CICD SRE
  • Cloud Security
  • High Availability, Scalability

Quality Management

  • Quality Assurance Strategy
  • Automation – Unit Test, Regression, Performance, Smoke, Sanity
  • System Test
  • UAT Support
  • GDPR

Support & Service Management

  • Production Support 24×7
  • SLA Management
  • Change Request
  • Change Approval Board
  • Continuous Service Improvement
  • Incident Management, Triage
  • Problem Management
  • Post Incident Review (PIR)
  • Root Cause Analysis (RCA)
  • Incident Trend Analysis