Retail Banking Application Development & Management
Application Development & Management (ADM) of CORE Retail Banking Platform
Program Briefing
Program: ADM (Application Development & Management) of CORE retail banking and card business platform HOGAN, which is an IDE (Integrated Development Environment) supporting development, execution, operations, and support of legacy (IBM Mainframe) banking application. Client: ABSA (Amalgamated Banks of South Africa), Johannesburg, SA Industry: BFS / CORE Retail Banking Business Model: Time & Material (T&M), Off-shore/On-site Employer: Tata Consultancy Services Location: Kolkata & Johannesburg Role: Technical Lead / System Analyst
Problem, Action & Result
Problem: Legacy system lacked performance and operational stability caused reduced market competitiveness. Action: Legacy system transformation required to remain market competitive. Analyzed existing system; conducted gap analysis for target system, and prepared roadmap; built, enhanced and dropped features as per roadmap. Led incident and problem management following ITIL; conducted root cause analysis (RCA), incident trend analysis, and continuous service improvement (CSI). Result: Achieved desired system performance and stability