Application Development of CORE/Retail Banking Platform
Program Briefing
Program: ADM, support and service management of CORE retail banking and card business legacy platform supporting Service Process Renewal - Transaction Recording And Cash System (SPR-TRACS). Client: Bank of Ireland (BOI), Dublin, Ireland Industry: Banking & Financial Services / Retail Banking Business Model: Fixed Price (FP), Off-shore/On-site Employer: NTT Data, Japan (former Dell Services, US (former Perot System, US)) Location: Noida & Dublin Role: Technical Delivery Manager
Problem, Action & Result
Problem: Business growth impacted due to partly manual banking operation - Service Process Renewal - Transaction Recording And Cash System (SPR-TRACS). Action: Engaged with client for managing scope of automation of partly manual banking operation supporting transaction recording and cash system. Managed engineering, delivery and operations of enhancement. Implemented support, service management, and continuous service improvement (CSI) for improved service delivery. Improved operating cost by process and pyramid optimization. Result: Improved revenue and margin with fully automated banking operations.