Program: Development of web-based Supply Chain Planning & Optimization (SCPO) product based on dynamic demand forecasting; and, support and service management of contract manufacturing legacy ERP platform supporting MTO (Make-To-Order) and MRO (Maintenance, Repair & Overhaul). Industry: Global Manufacturing & Retail Business Model: GCC & Off-shore/On-site Employer: Blue Yonder, USA (former JDA Software, USA (former Manugictics, USA)) Location: Hyderabad Role: Senior Technical Delivery Manager
Problem, Action & Result
Problem: Lower business growth due to standalone SCPO and ERP platforms. Action: Modernized platforms from standalone to web version for improving global customer base. Optimized engineering, support and service management operations transferred from USA to India GCC Hyderabad for improved profitability. Implemented continuous service improvement (CSI) through ITIL. Doubled GCC capability for supporting broader customer base. Result: Improved revenue, profitability and margin