Led strategic planning and execution of engineering, delivery & operation of AI-driven multi-million-dollar IT & digital transformation programs and portfolios - ADMS, product development & engineering, modernization, re-engineering, support & service management, and managed services of application, product, and cloud infrastructure, to global Fortune-500 clients ensuring business impact.
GCC & Organizational Leadership
Directed GCC/IDC/ODC capacity planning, recruitment, on-boarding, training, coaching, performance appraisal, succession planning, KPI framework design, and multi cultural, globally dispersed, international team building initiatives to maintain high performing workforce. Sustained organizational health through AI adoption, ESAT programs, pyramid optimization, and conflict management.
Pre-Sales & Roadmap Ownership
Partnered with business, solution, product and stakeholders to drive technical feasibility assessment, reverse engineering, building Proof Of Concept (POC), scope review, and effort estimation. Orchestrated program planning and prioritization aligned with business objective.
Business and Client Leadership
Managed client relationship through strategic engagement, opportunity development, escalation management, roadmap, backlog prioritization, and conflict resolution. Driven client visits, knowledge transfer, CSAT, business review meeting, and steering committee, for service excellence.
Vendor, Outsourcing & Program Management
Led end-to-end program planning, execution, governance, and risk management. Managed vendor ecosystem - evaluation, RFP/RFQ/SOW processes, negotiations, contract management, and delivery acceptance. Driven outsourced development and support engagements aligned with business objectives and quality standards.
Engineering, Technology & Cloud Leadership
Led architecture and design decisions; established engineering and automation best practices. Directed ADM, AMS, product development and engineering, modernization, re-engineering, support & service management, multi-cloud operations, and implementation of hybrid multi-tenancy, platform reliability, scalability, and high availability.
Governance, Operations & Process Excellence
Established optimized SOP (Standard Operating Procedure), operating and governance models, and processes across engineering, delivery and client engagement. Championed Agile, SAFe, and DevOps practices, driving measurable improvements in productivity metrics - RAG, burndown, velocity, quality, and cost efficiency.
Cross-Functional & Stakeholder Engagement
Collaborated with and driven quality engineering steering committee involving business, sales & marketing, product, solution, engineering, finance, HR, support, customer success, professional service, and vendors, to deliver quality business impact to customers. Engaged with investors for advocating company vision for attracting strategic funding.
P&L & Financial Stewardship
Managed budgeting and cost control for margin improvement through vendor negotiation, cloud cost optimization, infrastructure rationalization, HR utilization optimization, and process optimization, ensuring organization growth.
Quality & Service Excellence
Led QA strategy, automation, SIT, UAT, regression, and DevOps CICD pipelines. Implemented ITIL service management best practices to minimize SLA breach, reduce incidents, and ensure RCA driven improvements.
Communication Management
Managed communication through structured, multi-level channels with C-suite, investors, business leaders, cross-functional teams, vendors, and client executives. Presented status updates, steering committee updates, and program dashboard to ensure stakeholder interest alignment.
Shared Services & Total Quality Delivery
Enabled cross-functional resource sharing and drove continuous improvement programs resolving cross-functional challenges in collaboration with key business and engineering stakeholders.