Academic Background
- Executive MBA (Post Graduate Diploma in Business Administration) in Finance from Institute of Management Technology (IMT), Ghaziabad
- Master of Technology (MTech) in Computer Science (Major – Digital Image Processing) from Indian Statistical Institute (ISI), Calcutta
- Master of Science (MSc) in Applied Mathematics (Major – Quantum Mechanics) from University of Calcutta
Professional Background
Global Business Operation and Technology Transformation Leader with 24+ years’ progressive leadership experience driving large-scale IT Application, Product, Cloud/SaaS, AI & Digital Transformation delivery across BIG4 (Accenture, Deloitte), IT services (NTT Data, TCS), and fast-growing US product firms, spanning US, UK, EMEA, and APAC.
Delivered large-scale AI-driven digital transformation programs ADM, AMS, Product Development & Engineering, Production Support, Service Management, Modernization, Re-engineering, Managed Services, and Cloud Operation programs to Fortune-500 clients, including JPMorgan Chase, ABSA, Bank of Ireland, BHP Billiton, ADvTECH, Boeing & US Government.
Experienced in improving margin, stabilizing operations, scaling GCC, and delivering multi-million-dollar portfolios through strategic planning, AI-driven governance, operational excellence, and decision system, Agile/SAFe adoption, and ITIL-based service excellence, across EdTech, MarTech, US-Healthcare, BFS, ERP, Supply Chain, and Digital Government.
Partnered with CEO, business leaders, and stakeholders to translate strategy into execution, build AI-driven scalable operating, governance, delivery, and continuous improvement models, and bring discipline to execution that support business growth and customer success, and improve CSAT & ESAT.
Proven success in P&L management, global client engagement, roadmap execution, organization building, vendor partnerships, and cross-functional stakeholder collaboration across engineering, solutioning, pre-sales, product management, customer success, implementation, HR, finance, sales & marketing, and vendors.
Adept at building and scaling high-performance GCC and globally dispersed international multi-cultural teams of VPs, directors, managers, architects and engineers through talent strategy, capacity planning, succession planning and organizational development.
Demonstrated expertise in cloud-native (AWS, Azure, GCP), microservices, full-stack application and product development (Java, C/C++, RDBMS), middleware, legacy (Mainframe, COBOL), DevOps, CI/CD, high availability, scalability, reliability, and distributed computing.