Strategy, Planning & Execution
Proven track record in strategizing, planning, and executing enterprise-wide IT programs encompassing application, product, and cloud infrastructure engineering, delivery, and operations. Successfully led complex ADM, AMS, SM, product development, product engineering, re-engineering, and 24×7 production support programs for global clients, ensuring operational excellence, innovation, and business value delivery.
Business and Client Leadership
Built and nurtured long-term client relationships through strategic engagement, requirement discovery, escalation management, roadmap definition, backlog prioritization, and conflict resolution. Actively engaged in client visits, onsite knowledge transfer, and periodic CSAT reviews to maintain service excellence.
Pre-Sales & Roadmap Ownership
Partnered with business, solution and product leaders to drive technical feasibility assessments, reverse engineering, PoCs, scope reviews, and effort estimations. Orchestrated program planning and prioritization in alignment with product management and business objectives.
Organizational Leadership & People Development
Directed capacity planning, recruitment, vendor coordination, onboarding, training, coaching, performance appraisals, promotions, KPI framework design, and team building initiatives to maintain a high-performance workforce. Sustained organizational health through ESAT programs, pyramid optimization, and conflict management.
Vendor, Outsourcing & Program Management
Led end-to-end program planning, execution, governance, and risk management. Managed vendor evaluation, RFP/RFQ processes, negotiations, contract management, and project delivery acceptance. Oversaw outsourced development and support engagements, ensuring alignment with business goals and quality standards.
Governance, Operations & Process Excellence
Established SOPs, operational governance models, and process optimization initiatives across engineering, delivery, and client management functions. Championed Agile, SAFe, and DevOps practices, driving measurable improvements in RAG, burndown, velocity, quality, and cost efficiency.
Technology & Cloud Leadership
Led architecture design, re-architecture initiatives, coding standards adoption, automation, and engineering best practices. Directed multi-cloud operations (Azure, AWS, GCP), hybrid multitenancy deployments, high availability configurations, cybersecurity enhancements, and international migrations.
Cross-Functional & Stakeholder Engagement
Collaborated with business, sales & marketing, product management, architecture, finance, HR, legal, QA, customer success, cloud operations, professional services, and vendor partners to deliver unified business outcomes. Engaged with investors to present organizational capabilities and attract strategic funding.
P&L & Financial Stewardship
Directed budgeting, invoicing, cost control, vendor negotiations, cloud cost optimization, infrastructure rationalization, HR utilization optimization, and profitability improvement initiatives, ensuring financial sustainability.
Quality & Service Excellence
Spearheaded QA strategy, automation, SIT, UAT, regression testing, and DevOps CICD pipelines. Implemented ITIL-based service management to minimize SLA breaches, reduce incidents, and ensure robust RCA-driven improvements.
Communication Management
Facilitated structured, multi-level communication channels with C-suite, investors, business leaders, cross-functional teams, vendors, and client executives. Delivered status updates, risk alerts, steering committee presentations, and program dashboards to ensure stakeholder alignment and trust.
Shared Services & Total Quality Delivery
Enabled cross-team resource sharing and drove continuous improvement programs by resolving inter-departmental challenges in collaboration with key business and technical stakeholders.