IT / Software Product - 10 Years Experience
JDA (Blue Yonder), Edifecs, LSI Logic (former AMI), Anteriad (former True Influence), Serosoft
Serosoft
Role: Senior Vice President – Engineering and Delivery
Project:
Product Development/Engineering, Maintenance and Production Support of Enterprise Cloud / SaaS Education-ERP SIS product of Serosoft for Global Education Industries.
Responsibilities:
- Delivered Product Development, Product Engineering, Maintenance and Production Support of Enterprise Cloud / SaaS Education-ERP Student Information System (SIS) for Global Education Industries.
- Managed Strategy, Planning, Client Engagement, Pre-sales Support, Engineering, Delivery, Program, Financial/Budget/P&L, People, Stakeholders, Operations, Process and Governance.
- Managed Architecture, Development, Cloud, Quality, Release, Deployment, DevOps, CICD, UAT support, Production Support and Services.
- Managed communication, collaboration, escalation, risk/issue, conflict, challenges, priorities with clients and stakeholders – sales / marketing, product management, infrastructure, implementation, customer success and 3rd party vendors.
- Driven collaboration with stakeholders for addressing customer concerns through analysis
- Managed Support and Service Management – ITIL implementation and Continuous Improvement – SLA, CAB, Incident Management, Problem Management, Root Cause Analysis and Incident Trend Analysis.
- Managed Operational Efficiency, Resource Utilization, Continuous Improvement, Profitability, CSAT.
- Managed multi cultural teams of Managers, Architects, Leads, Engineers and Testers. Managed hiring, on-boarding, training, KPI, appraisal, attrition, coach, counsel and ESAT.
Anteriad (former True Influence)
Role: Director – Software Engineering and Delivery
Project:
Product Development, Re-engineering and Production Support of Enterprise Cloud / SaaS products suite of True Influence for Global Digital Marketing Industries.
Responsibilities:
- Delivered Product Development, Re-engineering and Production Support program of Enterprise Cloud / SaaS “Lead Management” and “Market Insight” products suite for Global Digital Marketing Industries.
- Managed Client Engagement, Solution Architecture, Pre-sales Support, Engineering, Cloud, Quality, Support, Services, Delivery, Program, Financial/Budget/P&L, People, Stakeholders, Operations, Process and Governance.
- Managed roadmap, architecture, engineering, quality (QA), release, deployment, DevOps, CICD, UAT support, product launch (Alpha / Beta) support and production support.
- Managed communication, collaboration, escalation, risk/issue, conflict, challenges, priorities with clients and stakeholders – sales / marketing, product management, infrastructure, professional services, customer success and business operations.
- Managed Continuous Improvement, Operational Efficiency, Profitability, CSAT and ESAT.
Edifecs Technologies
Role: Manager – Software Engineering and Delivery
Project:
Product Development and Production Support of Enterprise Cloud / SaaS products suite of Edifecs for US HealthCare Insurance Industry OBAMACARE compliance.
Responsibilities:
- Delivered Product Development and Production Support program of Enterprise Cloud / SaaS products suite for US HealthCare Insurance Industry OBAMACARE compliance mandate.
- Managed Pre-sales Support, Engineering, Support, Services, Delivery, Program, Financial/Budget/P&L, People, Stakeholders, Operations, Process and Governance.
- Managed architecture, engineering, DevOps, CICD, UAT support, product enablement and production support.
- Managed communication, collaboration, escalation, risk/issue, conflict, challenges, priorities with clients and stakeholders – sales / marketing, product management, infrastructure, professional services.
- Managed Continuous Improvement, Operational Efficiency, Profitability, CSAT and ESAT.
Blue Yonder (former JDA Software (former Manugistics))
Role: Sr Technical Architect / Manager – Software Engineering and Delivery
Project:
Product Development and Production Support of Web based ERP (Enterprise Resource Planning) / SCM (Supply Chain Management) products suite of JDA for Global Manufacturing and Retail Industries.
Responsibilities:
- Managed Delivery of Product Development and Support program of ERP / SCM Products Suite of JDA.
- Managed Roadmap, Engineering, Delivery and Program of Development and Support of products suite.
- Managed architecture, engineering, quality (QA), release, deployment and production support.
- Managed people / team, process, communication and stakeholders – sales / marketing, product management, infrastructure and customer success.
- Hands-on architecture, design, development, unit and integration testing of the products suite.
LSI Logic (former American Megatrends Inc.)
Role: Software Engineer
Project:
Product Development and Production Support of RAID (Redundant Array of Independent Discs) Storage Software Solution for Global Storage Industries.
Responsibilities:
- Worked on Product Development and Support of RAID Storage Software Solution.
- Hands-on worked on development, enhancement, maintenance and production support of RAID solution.
- Hands-on architecture, design, development, unit and integration testing of product.