IT Leadership
Full-time, Fractional, Contract, Advisor, Freelance, Consultant
Strategy, Planning & Execution In Following Areas
Client Management
- Relationship
- Solutioning
- New Opportunities
- Cross-Up Selling
- Escalation Management
- Priority, Conflict & Challenge
- CSAT
GCC / GDC / ODC Operations
- Culture Development
- Organizational Development
- Recruitment / Hiring
- Capability Development
- People Development
- Training
- KPI / Appraisal Process
- ESAT
Delivery / Program Management
- Governance / Operations
- Processes
- Communication
- SAFe / Agile / ART
- Metrics
- Status Reporting
Engineering Management
- ADMS & AMS
- Production Support
- Product Development
- Product Engineering
- Re-engineering
- Best Practices
- DevOps
Cloud Management
- Operations
- Cost Optimization
- Production Support
- Hybrid Multitenancy
- Scalability
- Availability
Automation
- Unit Test
- Regression
- Smoke & Sanity
- Code Generator
- Code Review
Vendor Ecosystem
- Relationship
- Evaluation
- Contract Management
- On-boarding
- Coordination
- Appraisal
Financial Services
- Budget Management
- Profitability / P&L / Revenue
- P&L Statement / Balance Sheet
- Cloud Cost Optimization
- Operational Cost Optimization
Support & Service Management
- SLA Management
- Incident Management
- Problem Management
- Knowledge Management
- Root Cause Analysis (RCA)
- Post Incident Review (PIR)
- Trend Analysis
Stakeholder Management
- Relationship
- Escalation Management
- Cross-functional Collaboration
- Priority, Conflict & Challenge
Continuous Improvement
- Root Cause Analysis (RCA) – business & technology
- Trend Analysis – business & technology
- Process Optimization
- Collaborative Quality Improvement
- Action Item Implementation